These Terms and Conditions explain how Crocodile Clean operates, what you can expect from our services, and what we need from you. They apply to all bookings made through our website or by phone — whether you’re arranging a one-off domestic clean, a regular household service or a commercial cleaning contract.
Please read them before making a booking. If anything is unclear, get in touch and we’ll be happy to explain.
Where a separate written contract or bespoke service agreement has been agreed for a larger or commercial job, that document takes precedence over these Terms to the extent of any conflict.
Our Business Details
As required by the Electronic Commerce (EC Directive) Regulations 2002, we make our business information permanently and easily accessible. Our full contact details, including business name, address, email address and telephone number, are displayed in the footer of this website and on our Contact page.
If you have a question about a booking, an invoice or these Terms, please use the contact details shown on our website. We aim to respond to all enquiries promptly.
Where the business is VAT registered, our VAT number and confirmation of whether prices include VAT are shown on quotations and invoices. If you are unsure whether VAT applies to your booking, please ask before confirming.
Services We Provide
Crocodile Clean provides domestic and commercial cleaning services, which may include regular cleaning visits, one-off cleans, end-of-tenancy cleans, and specialist services such as carpet cleaning or oven cleaning where offered. The specific services available to you will be set out in your quote or booking confirmation.
Our services are available within a defined geographic area. If you are unsure whether we cover your location, please contact us before booking.
Quotes and Estimates
It is worth understanding the difference between a quote and an estimate before you confirm a booking.
A quote is a fixed-price offer for a defined scope of work. Once accepted, the price should not change unless the scope changes.
An estimate is an indicative price based on the information available at the time. The final price may differ if, for example, the property is larger than described, access is more difficult than anticipated, or additional materials are required.
We will always make clear in writing whether a price is a fixed quote or an indicative estimate. If circumstances arise during a visit that would require additional work or cost, we will tell you before proceeding and obtain your agreement.
Quotes are valid for the period stated within them. Acceptance of a quote can be made by confirming your booking online or by written confirmation via email.
How Your Booking Becomes a Contract
When you browse our website and request a quote or make a booking, this does not in itself create a contract. Our website listings and prices are an invitation to treat — an invitation for you to make a booking request — rather than a binding offer.
A contract is formed when we send you a booking confirmation accepting your request. An initial acknowledgement of receipt is not the same as acceptance — we will make clear in any correspondence whether your booking has been confirmed.
Before you submit a booking online, you will be shown a summary of your order including service details and pricing. You should check this carefully and correct any errors before confirming. If you notice a mistake after submitting, please contact us immediately.
We reserve the right to decline a booking — for example, for safety reasons or if we are unable to verify the details provided. We will let you know as soon as reasonably possible if we cannot accept your booking.
All prices shown on our website or in quotations will indicate whether VAT is included. The total price you will be charged — including any compulsory charges — will be shown clearly before you confirm your booking.
Some services carry optional add-ons, such as additional rooms, deep-clean treatments or out-of-hours attendance. These will always be presented as genuinely optional. You will never be signed up to an additional charge through a pre-ticked box or hidden within the booking process — you must actively choose and confirm any extras before they are added to your order.
If additional charges apply after work has begun — for example, because a property requires more time than quoted — we will contact you before proceeding and will not charge more without your agreement.
Deposits
We may require a deposit to secure certain bookings, particularly for larger or specialist jobs. Where a deposit is required, we will tell you the amount (or percentage), when it will be taken, and whether it is refundable in whole or in part. Deposits paid will be credited against your final invoice.
Payment, Refunds and Receipts
We accept payment by the methods shown at checkout or in your booking confirmation. Payment is typically due on completion of the service unless otherwise agreed in writing — for example, larger commercial clients may be invoiced on agreed terms.
If a payment fails or is not received by the due date, we reserve the right to withhold further services until payment is made. We will always contact you first to resolve the situation.
Refunds
If you cancel within your statutory cooling-off period (see below), any deposit or payment taken will be refunded in accordance with your cancellation rights. Where a service has been completed but falls short of the required standard, we will investigate promptly and offer an appropriate remedy — which may include re-performance of the affected work, a price reduction or a partial refund depending on the circumstances.
Refunds are processed using the same payment method where possible and are typically completed within a reasonable period. We will confirm timelines at the point of agreeing a refund.
A receipt or invoice will be provided for all completed services. VAT receipts are available on request where applicable.
Cancellation, Rescheduling and Your Right to Cancel
Your Statutory Cancellation Rights
If you are a consumer (booking for personal or household use) and you make your booking online, by phone or otherwise at a distance, you have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In most cases this gives you 14 calendar days from the date of booking to cancel without charge.
However, if you ask us to begin the service within that 14-day period, you may be asked to acknowledge in writing that your cancellation right will be reduced once work has commenced. If work is fully completed within the 14-day period at your request, you may lose the right to cancel entirely. We will explain this clearly before you confirm any booking where this applies.
Outside of your statutory rights, our standard policy is:
Cancellations or reschedules made with sufficient notice (the required notice period will be confirmed at the time of booking) will be accepted without charge.
Cancellations made with less than the required notice may result in a cancellation fee. The amount of any such fee will be shown to you before your booking is confirmed.
Where a deposit has been paid, it may be forfeited if a cancellation is made within the short-notice period — again, this will be made clear before you book.
Any cancellation fees we charge are intended to reflect genuine costs incurred (staff time, travel, allocated resource) and are not a penalty. Fees that are disproportionate or not clearly disclosed in advance may be unenforceable under consumer protection law, and we have no intention of applying such charges.
Access and No-Show Policy
You are responsible for ensuring that our team can access the property at the agreed time. If we arrive and cannot gain access — for example, because no one is home and keys have not been arranged — we may charge a reasonable call-out or minimum attendance fee. This will be set out in your booking confirmation.
Please inform us as early as possible if access arrangements change.
Service Standards and Your Remedies
All our cleaning services are carried out to the standard required by UK consumer law — that is, with reasonable care and skill. This is a statutory requirement under the Consumer Rights Act framework and is not something we can contract out of for consumer bookings.
If you are not satisfied with the work carried out, please tell us as soon as possible after the visit. We ask that issues are reported within a reasonable period so that we have the opportunity to inspect and remedy the problem fairly.
Depending on the nature of the issue, our response may include:
returning to re-perform the affected part of the service at no additional charge;
a price reduction to reflect work that was not completed to standard; or
a partial or full refund where re-performance is not appropriate or has not resolved the issue.
Your statutory rights as a consumer are not affected by our internal complaints policy. The Business Companion consumer guidance explains how those rights work in practice for distance sales. Nothing in these Terms removes or limits rights that the law gives you.
Our Liability to You
We take our work seriously and carry appropriate insurance, including public liability insurance. If you would like confirmation of our insurance cover, please ask and we will provide details.
That said, there are some important points about our liability:
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where it would be unlawful to do so.
For consumer customers, we do not attempt to exclude your statutory rights. The Consumer Rights Act 2015 means that certain protections apply to you regardless of what our Terms say, and any term that attempted to remove those rights would be unenforceable.
For business customers, our liability for indirect or consequential losses (such as loss of earnings or loss of business opportunity) is excluded to the extent permitted by law. Any liability is generally capped at the amount paid for the affected service.
For consumer customers, any limitation of liability is subject to the fairness requirements of the Consumer Rights Act 2015. We will not apply a cap that is unreasonable in the circumstances.
Valuable and fragile items: we strongly recommend that you inform us in advance of any particularly valuable, fragile or irreplaceable items in the areas to be cleaned. Where possible, please move or secure such items before our visit. If you have not disclosed an item of exceptional value, this may affect any claim in the event of accidental damage. We also recommend checking your own home or business insurance policy for cover on such items.
The ASA’s advertising codes and consumer protection principles mean that all representations we make about our services — including on this website — must be honest and substantiated.
Our Staff, Subcontractors and Access to Your Property
Crocodile Clean may carry out services using directly employed staff, vetted subcontractors, or a combination of both. Where subcontractors are used, we remain contractually responsible for the service delivered to you — you deal with us, not with the individual contractor.
For domestic cleaning involving entry to private homes, all staff and subcontractors working on our behalf are subject to identity and vetting checks appropriate to the type of work being carried out. We will only make specific representations about DBS checks or formal background screening where we can confirm and evidence that such checks have been completed.
On the day of service, our team will carry identification and, where applicable, will be in company uniform. If you are ever uncertain about the identity of someone claiming to be from Crocodile Clean, please contact us before granting access.
You agree to:
provide safe and reasonable access to the areas to be cleaned at the agreed time;
inform us of any alarm codes, key arrangements or access restrictions in advance;
ensure that pets are secured or separated from working areas during the visit;
disclose the presence of any hazardous materials, fragile items of exceptional value, or conditions that could affect the safety of our staff.
Our staff will not handle items that pose a safety risk or that have not been flagged and agreed in advance.
Health, Safety and Cleaning Products
Our team follows appropriate health and safety procedures on every visit. We use professional cleaning products selected for effectiveness and safety. If you have specific requirements — for example, a preference for eco-friendly or fragrance-free products, or a sensitivity to particular chemicals — please let us know before your booking is confirmed. We will do our best to accommodate your request, though specialist products may carry a small surcharge.
You must inform us before the visit of any known hazards at the property — for example, recent building or DIY work, the presence of materials that may present a risk, or any conditions that could affect the safety of our team. If hazards are identified on arrival that were not disclosed, we may need to pause or reschedule the service.
Any accidents or incidents during a visit should be reported to us promptly. We will record and investigate all incidents appropriately.
Note: these Terms do not constitute professional health and safety advice. If your premises involve specialist hazards or regulated materials, you should seek appropriate expert guidance.
Your Personal Data and Privacy
When you make a booking or contact us, we collect personal information such as your name, address, contact details, payment information and property access details. We use this information to process your booking, deliver our services and — where you have given us permission — to keep you informed about our services.
Our full Privacy Notice is available separately on this website and sets out in detail:
We will never sell your personal data to third parties, and we will only share it where necessary to deliver your booking or where required by law.
Cookies
Our website uses cookies. Some cookies are strictly necessary for the site to function — for example, session cookies that keep your booking form working. Other cookies, such as analytics cookies, are only placed on your device with your active consent.
When you first visit our site, you will be shown a cookie banner where you can choose which types of cookie to accept. Continuing to browse the site does not count as consent to non-essential cookies. You can change your cookie preferences at any time.
If you would like to receive updates, offers or news from Crocodile Clean by email, you can opt in using the separate tick box provided — this is never pre-ticked. You can unsubscribe at any time using the link in any marketing email, or by contacting us directly.
Website Content and Intellectual Property
All text, images, logos and other content on this website are owned by or licensed to Crocodile Clean. You may browse and use the site for your own personal, non-commercial purposes, but you may not copy, reproduce or republish any part of it for commercial use without our written permission.
If the website allows you to submit a review or other content, you confirm that anything you post is accurate, is your own work, and does not contain defamatory, offensive or private information about others. We reserve the right to remove content that breaches these standards.
Complaints and Dispute Resolution
If something goes wrong, please tell us as soon as possible. Most issues can be resolved quickly with a direct conversation.
Our complaints process works as follows:
Contact us using the details on our website, describing the issue and — where relevant — the date of service and the outcome you are looking for.
We will acknowledge your complaint promptly and investigate.
We will provide a proposed resolution within a reasonable timeframe, typically within a few working days for straightforward matters.
If you are not satisfied with our proposed resolution, you can ask for the matter to be reviewed at a senior level.
If we are unable to reach a satisfactory resolution between us, you may wish to consider alternative dispute resolution (ADR). We will provide information about available ADR options if a complaint reaches that stage.
These Terms are governed by the law of England and Wales and any disputes will be subject to the jurisdiction of the courts of England and Wales. Your statutory consumer rights under UK law are not affected by anything in these Terms — as the GOV.UK guidance on online and distance selling confirms, consumer protections cannot be contracted away.
Changes to These Terms, Termination and Extraordinary Events
Changes to These Terms
We may update these Terms from time to time — for example, to reflect changes in our services, pricing structures or legal requirements. Any changes will be published on this page with an updated effective date. Changes will not apply retrospectively to bookings already confirmed, except where required by law or where we have notified you and given you the opportunity to cancel.
Ending a Regular Service Agreement
If you have an ongoing or regular cleaning arrangement with us, either party may end it by giving reasonable written notice. The notice period will be agreed at the time of setting up the arrangement and confirmed in writing. Any services delivered during the notice period will be invoiced at the agreed rate.
We may suspend or terminate a service agreement immediately in serious circumstances — for example, where there is a material and repeated breach of these Terms or where our staff’s safety is at risk.
Force Majeure
Occasionally, circumstances genuinely outside our control may prevent us from attending a scheduled booking. Examples include severe weather, industrial action, utility failures or government restrictions. In such cases, we will tell you as soon as reasonably possible and will work with you to reschedule at the earliest opportunity.
If a force majeure event means we cannot perform a service for an unreasonable period, you have the right to cancel the affected booking without penalty. Any payments already made for the unperformed service will be refunded.
A Note on These Terms
These Terms have been written to be fair, transparent and compliant with UK consumer law. They are not intended to disadvantage you — they are here to make sure both parties understand the arrangement clearly from the outset.
If you have any questions about anything in these Terms before booking, please get in touch. We are always happy to explain.
These Terms were last reviewed and updated in 2025. We recommend checking back periodically for updates.
Construction News:
Terms & Conditions
These Terms and Conditions explain how Crocodile Clean operates, what you can expect from our services, and what we need from you. They apply to all bookings made through our website or by phone — whether you’re arranging a one-off domestic clean, a regular household service or a commercial cleaning contract.
Please read them before making a booking. If anything is unclear, get in touch and we’ll be happy to explain.
Where a separate written contract or bespoke service agreement has been agreed for a larger or commercial job, that document takes precedence over these Terms to the extent of any conflict.
Our Business Details
As required by the Electronic Commerce (EC Directive) Regulations 2002, we make our business information permanently and easily accessible. Our full contact details, including business name, address, email address and telephone number, are displayed in the footer of this website and on our Contact page.
If you have a question about a booking, an invoice or these Terms, please use the contact details shown on our website. We aim to respond to all enquiries promptly.
Where the business is VAT registered, our VAT number and confirmation of whether prices include VAT are shown on quotations and invoices. If you are unsure whether VAT applies to your booking, please ask before confirming.
Services We Provide
Crocodile Clean provides domestic and commercial cleaning services, which may include regular cleaning visits, one-off cleans, end-of-tenancy cleans, and specialist services such as carpet cleaning or oven cleaning where offered. The specific services available to you will be set out in your quote or booking confirmation.
Our services are available within a defined geographic area. If you are unsure whether we cover your location, please contact us before booking.
Quotes and Estimates
It is worth understanding the difference between a quote and an estimate before you confirm a booking.
We will always make clear in writing whether a price is a fixed quote or an indicative estimate. If circumstances arise during a visit that would require additional work or cost, we will tell you before proceeding and obtain your agreement.
Quotes are valid for the period stated within them. Acceptance of a quote can be made by confirming your booking online or by written confirmation via email.
How Your Booking Becomes a Contract
When you browse our website and request a quote or make a booking, this does not in itself create a contract. Our website listings and prices are an invitation to treat — an invitation for you to make a booking request — rather than a binding offer.
A contract is formed when we send you a booking confirmation accepting your request. An initial acknowledgement of receipt is not the same as acceptance — we will make clear in any correspondence whether your booking has been confirmed.
Before you submit a booking online, you will be shown a summary of your order including service details and pricing. You should check this carefully and correct any errors before confirming. If you notice a mistake after submitting, please contact us immediately.
We reserve the right to decline a booking — for example, for safety reasons or if we are unable to verify the details provided. We will let you know as soon as reasonably possible if we cannot accept your booking.
For more background on how online contracts work in the UK, Pinsent Masons provide a useful overview of online contract formation.
Pricing, VAT and Optional Extras
All prices shown on our website or in quotations will indicate whether VAT is included. The total price you will be charged — including any compulsory charges — will be shown clearly before you confirm your booking.
Some services carry optional add-ons, such as additional rooms, deep-clean treatments or out-of-hours attendance. These will always be presented as genuinely optional. You will never be signed up to an additional charge through a pre-ticked box or hidden within the booking process — you must actively choose and confirm any extras before they are added to your order.
This approach reflects the Competition and Markets Authority’s guidance on consent to additional charges, which requires that optional extras are explicitly opted into rather than assumed.
If additional charges apply after work has begun — for example, because a property requires more time than quoted — we will contact you before proceeding and will not charge more without your agreement.
Deposits
We may require a deposit to secure certain bookings, particularly for larger or specialist jobs. Where a deposit is required, we will tell you the amount (or percentage), when it will be taken, and whether it is refundable in whole or in part. Deposits paid will be credited against your final invoice.
Payment, Refunds and Receipts
We accept payment by the methods shown at checkout or in your booking confirmation. Payment is typically due on completion of the service unless otherwise agreed in writing — for example, larger commercial clients may be invoiced on agreed terms.
If a payment fails or is not received by the due date, we reserve the right to withhold further services until payment is made. We will always contact you first to resolve the situation.
Refunds
If you cancel within your statutory cooling-off period (see below), any deposit or payment taken will be refunded in accordance with your cancellation rights. Where a service has been completed but falls short of the required standard, we will investigate promptly and offer an appropriate remedy — which may include re-performance of the affected work, a price reduction or a partial refund depending on the circumstances.
Refunds are processed using the same payment method where possible and are typically completed within a reasonable period. We will confirm timelines at the point of agreeing a refund.
A receipt or invoice will be provided for all completed services. VAT receipts are available on request where applicable.
Cancellation, Rescheduling and Your Right to Cancel
Your Statutory Cancellation Rights
If you are a consumer (booking for personal or household use) and you make your booking online, by phone or otherwise at a distance, you have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In most cases this gives you 14 calendar days from the date of booking to cancel without charge.
However, if you ask us to begin the service within that 14-day period, you may be asked to acknowledge in writing that your cancellation right will be reduced once work has commenced. If work is fully completed within the 14-day period at your request, you may lose the right to cancel entirely. We will explain this clearly before you confirm any booking where this applies.
The Business Companion distance sales guide provides a useful plain-English explanation of these rules for consumers.
Our Cancellation and Rescheduling Policy
Outside of your statutory rights, our standard policy is:
Any cancellation fees we charge are intended to reflect genuine costs incurred (staff time, travel, allocated resource) and are not a penalty. Fees that are disproportionate or not clearly disclosed in advance may be unenforceable under consumer protection law, and we have no intention of applying such charges.
Access and No-Show Policy
You are responsible for ensuring that our team can access the property at the agreed time. If we arrive and cannot gain access — for example, because no one is home and keys have not been arranged — we may charge a reasonable call-out or minimum attendance fee. This will be set out in your booking confirmation.
Please inform us as early as possible if access arrangements change.
Service Standards and Your Remedies
All our cleaning services are carried out to the standard required by UK consumer law — that is, with reasonable care and skill. This is a statutory requirement under the Consumer Rights Act framework and is not something we can contract out of for consumer bookings.
If you are not satisfied with the work carried out, please tell us as soon as possible after the visit. We ask that issues are reported within a reasonable period so that we have the opportunity to inspect and remedy the problem fairly.
Depending on the nature of the issue, our response may include:
Your statutory rights as a consumer are not affected by our internal complaints policy. The Business Companion consumer guidance explains how those rights work in practice for distance sales. Nothing in these Terms removes or limits rights that the law gives you.
Our Liability to You
We take our work seriously and carry appropriate insurance, including public liability insurance. If you would like confirmation of our insurance cover, please ask and we will provide details.
That said, there are some important points about our liability:
Valuable and fragile items: we strongly recommend that you inform us in advance of any particularly valuable, fragile or irreplaceable items in the areas to be cleaned. Where possible, please move or secure such items before our visit. If you have not disclosed an item of exceptional value, this may affect any claim in the event of accidental damage. We also recommend checking your own home or business insurance policy for cover on such items.
The ASA’s advertising codes and consumer protection principles mean that all representations we make about our services — including on this website — must be honest and substantiated.
Our Staff, Subcontractors and Access to Your Property
Crocodile Clean may carry out services using directly employed staff, vetted subcontractors, or a combination of both. Where subcontractors are used, we remain contractually responsible for the service delivered to you — you deal with us, not with the individual contractor.
For domestic cleaning involving entry to private homes, all staff and subcontractors working on our behalf are subject to identity and vetting checks appropriate to the type of work being carried out. We will only make specific representations about DBS checks or formal background screening where we can confirm and evidence that such checks have been completed.
On the day of service, our team will carry identification and, where applicable, will be in company uniform. If you are ever uncertain about the identity of someone claiming to be from Crocodile Clean, please contact us before granting access.
You agree to:
Our staff will not handle items that pose a safety risk or that have not been flagged and agreed in advance.
Health, Safety and Cleaning Products
Our team follows appropriate health and safety procedures on every visit. We use professional cleaning products selected for effectiveness and safety. If you have specific requirements — for example, a preference for eco-friendly or fragrance-free products, or a sensitivity to particular chemicals — please let us know before your booking is confirmed. We will do our best to accommodate your request, though specialist products may carry a small surcharge.
You must inform us before the visit of any known hazards at the property — for example, recent building or DIY work, the presence of materials that may present a risk, or any conditions that could affect the safety of our team. If hazards are identified on arrival that were not disclosed, we may need to pause or reschedule the service.
Any accidents or incidents during a visit should be reported to us promptly. We will record and investigate all incidents appropriately.
Note: these Terms do not constitute professional health and safety advice. If your premises involve specialist hazards or regulated materials, you should seek appropriate expert guidance.
Your Personal Data and Privacy
When you make a booking or contact us, we collect personal information such as your name, address, contact details, payment information and property access details. We use this information to process your booking, deliver our services and — where you have given us permission — to keep you informed about our services.
Our full Privacy Notice is available separately on this website and sets out in detail:
We will never sell your personal data to third parties, and we will only share it where necessary to deliver your booking or where required by law.
Cookies
Our website uses cookies. Some cookies are strictly necessary for the site to function — for example, session cookies that keep your booking form working. Other cookies, such as analytics cookies, are only placed on your device with your active consent.
When you first visit our site, you will be shown a cookie banner where you can choose which types of cookie to accept. Continuing to browse the site does not count as consent to non-essential cookies. You can change your cookie preferences at any time.
The ICO’s guidance on cookies and similar technologies explains your rights in this area in plain English.
Marketing Communications
If you would like to receive updates, offers or news from Crocodile Clean by email, you can opt in using the separate tick box provided — this is never pre-ticked. You can unsubscribe at any time using the link in any marketing email, or by contacting us directly.
Website Content and Intellectual Property
All text, images, logos and other content on this website are owned by or licensed to Crocodile Clean. You may browse and use the site for your own personal, non-commercial purposes, but you may not copy, reproduce or republish any part of it for commercial use without our written permission.
If the website allows you to submit a review or other content, you confirm that anything you post is accurate, is your own work, and does not contain defamatory, offensive or private information about others. We reserve the right to remove content that breaches these standards.
Complaints and Dispute Resolution
If something goes wrong, please tell us as soon as possible. Most issues can be resolved quickly with a direct conversation.
Our complaints process works as follows:
If we are unable to reach a satisfactory resolution between us, you may wish to consider alternative dispute resolution (ADR). We will provide information about available ADR options if a complaint reaches that stage.
These Terms are governed by the law of England and Wales and any disputes will be subject to the jurisdiction of the courts of England and Wales. Your statutory consumer rights under UK law are not affected by anything in these Terms — as the GOV.UK guidance on online and distance selling confirms, consumer protections cannot be contracted away.
Changes to These Terms, Termination and Extraordinary Events
Changes to These Terms
We may update these Terms from time to time — for example, to reflect changes in our services, pricing structures or legal requirements. Any changes will be published on this page with an updated effective date. Changes will not apply retrospectively to bookings already confirmed, except where required by law or where we have notified you and given you the opportunity to cancel.
Ending a Regular Service Agreement
If you have an ongoing or regular cleaning arrangement with us, either party may end it by giving reasonable written notice. The notice period will be agreed at the time of setting up the arrangement and confirmed in writing. Any services delivered during the notice period will be invoiced at the agreed rate.
We may suspend or terminate a service agreement immediately in serious circumstances — for example, where there is a material and repeated breach of these Terms or where our staff’s safety is at risk.
Force Majeure
Occasionally, circumstances genuinely outside our control may prevent us from attending a scheduled booking. Examples include severe weather, industrial action, utility failures or government restrictions. In such cases, we will tell you as soon as reasonably possible and will work with you to reschedule at the earliest opportunity.
If a force majeure event means we cannot perform a service for an unreasonable period, you have the right to cancel the affected booking without penalty. Any payments already made for the unperformed service will be refunded.
A Note on These Terms
These Terms have been written to be fair, transparent and compliant with UK consumer law. They are not intended to disadvantage you — they are here to make sure both parties understand the arrangement clearly from the outset.
If you have any questions about anything in these Terms before booking, please get in touch. We are always happy to explain.
These Terms were last reviewed and updated in 2025. We recommend checking back periodically for updates.